MI CASA ASC LIMITED - TERMS AND CONDITIONS

 

Last updated September 2024

 

Please note: by accepting Mi Casa ASC Limited Terms and Conditions, you give permission for Mi Casa ASC Limited to transport your child/ren by Vehicle, local bus or Walking School Bus to Mi Casa base or Activities including Excursion Days.

 

COVID 19 GUIDELINES:

 

We follow the Guidelines as stated by the Ministry of Education.  Please see our Covid Guidelines for our policy.

 

Mi Casa ASC Limited may not operate under the Red Light if guidance from the Government suggests.

 

For more information on Government updates please visit www.covid19.govt.nz

 

If your child/ren are sick, please make sure they stay home.

In the case that your child/ren shows symptoms of cold or flu, we will call parents or guardians for immediate collection.

 

Welcome to Mi Casa After School Care Limited

 

At Mi Casa we prefer if you communicate to us through emails as we both need to be informed about changes of bookings or any important notifications affecting our walking bus or attendance list, this way we both receive the message and can action this promptly.

 

If your best way to communicate to us is by text or calls, you are welcome to do so, but please include both numbers on your text message:

Mi Casa: (+64) 220841801

 

For booking please go to this link:

mi-casa .aimyplus.com

 

FOOD AT MI CASA

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At Mi Casa we offer a variety of healthy options as well as treat days.  If you have a dietary requirement or preference, please inform us and we will ensure these requests are met.  Please inform us of these before attendance.

 

TO START:

An enrolment safety form must be completed before starting.  All fields that have an asterisk are required to be filled in.  Please ensure we have all medical information included.  If your child/ren have allergies or need medication for any reason, this MUST be stated in your safety form.  Please alert us of any cultural or emotional needs so we may support these. 

 

INCLUDE ALL AUTHORISED PEOPLE COLLECTING CHILDREN, THIS WAY THE NAME WILL SHOW IN OUR ATTENDANCE SYSTEM LIST.

 

PLEASE NOTE: If your child is being picked up by someone other than those stated on your enrolment form, please let us know in advance (by email). We will not allow your child to leave with someone else without your permission.

 

AFTER SCHOOL:

Children must go to their schools designated area as soon as school is finished and make themselves known to their Mi Casa ASC supervisor. 

 

We have a Vehicle & Walking School Bus Policy, which children must adhere to for safety reasons.  

 

This policy will be given to parents for authorisation before the start date.  Please ensure your children understand they must come to the meeting point with all their belongings.  

 

We are not responsible for items left at school, once children arrive at the meeting point, they must remain with the Mi Casa ASC leader until roll check starts and we are ready to leave school grounds. 

 

We have a policy that all children must wear shoes, raincoats (if it’s raining) and a hat (if summer) before leaving the school grounds.

 

We offer fast booking template options for regular/term payments.

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CASUAL BOOKINGS CAN ONLY BE APPROVED IF SPACES ARE AVAILABLE AND THEY NEED TO BE CONFIRMED BY JANSYL PRIOR TO ATTENDANCE. (You'll receive notification once your booking is approved/confirmed)

 

LATE BOOKINGS:

When you make a booking less than 24 hours in advance, you will be charged $5 extra (for regular and casual rate) as we may need to employ extra staff to comply with our ratios.

IF YOUR CHILD/REN ARE AWAY...Please advise us by email - if your child/ren will be away.

 

 We need to be notified in advance, so we do not delay our walking bus on the day by having to call parents or caregivers. 

We do not offer refunds for absences, cancellations, or any changes to your booking.   

 

LATE COLLECTION:

In case of unforeseen circumstances, meaning you will be late collecting your child/ren, please email Mi Casa ASC (we prefer email) or text/or ring.

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Please note: If children are picked up late, a fee of $1.00 per minute may be charged to your account.

 

ONCE YOUR BOOKING IS CONFIRMED ON AIMY PLUS, IT CANNOT BE MODIFIED. 

 

ONLY MI CASA STAFF CAN ACCESS AND MODIFY BOOKINGS.

 

PLEASE ADVISE MI CASA OF YOUR REQUEST (by email). 

 

SIGNING IN / OUT: 

Please SIGN IN & OUT YOUR CHILDREN

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RATES AND FEES:

Mi Casa ASC Limited reserves the right to change its fees and these terms and conditions from time to time by notice to you in writing or by email.

If you decide to pay weekly we invoice a week in advance, payment is due at the time of booking (or at the time of receiving your invoice)

 

OVERDUE INVOICES:

Late payments will incur a late fee of $2 per day (late fee will be applied automatically after 2 days of receiving your invoice) If payment has been ignored for more than 4 weeks, it may result in debt collection action.  

Mi Casa ASC also reserves the right to refuse to admit any child in the event of non-payment of fees. 

 

Mi Casa ASC Limited: Bank Account Number: Kiwibank 38-9020-0889012 

 

Please use Child's last name and last 3 digits of the Invoice Number.

If you are paying more than one invoice at once, we will require the last 3 digits of all invoices you are paying as a reference.

 

NB: ALL Children must be collected by 6.00pm (We appreciate there may be issues with traffic or unforeseen circumstances, please notify us if this is the case).

 

TOYS GAMES

(Bringing home belongings to Mi Casa):

We do our best to look after children’s belongings (school bags/shoes/hats/clothes) but all care and no responsibility applies. 

 

Please name valuables for ease of identification.

We ask you not to bring toys or items from home as these cause issues with sharing and may get damaged or lost.  We are happy to look after items such as chrome books, by locking these away safely until pick up.

 

HOLIDAY PROGRAMME:

During the school holidays we provide afternoon tea.  Please provide morning tea and lunch, and a drink bottle for your child. 

During the Holiday Programme you must sign your child in & out.

 

POLICIES AND PROCEDURES:

 

MI CASA TERMS & CONDITIONS 

 

Please go to our Website: www.micasaasc.co.nz to view our T’s & C’s.

 

Please note: by confirming your booking you automatically agree to our T’s & C’s.

 

Our main policies are addressed as follows:

 

BEHAVIOUR MANAGEMENT AND RESOLUTIONS:

We use behaviour management techniques that communicate the expectations of appropriate behaviour and empower children to meet those expectations. It is our goal for children to become competent and confident in a safe, secure, and respectful environment. This is done using positive reinforcement and by providing a stimulating and varied programme. Every effort will be made to help your child settle into the programme. However, if a child’s behaviour is consistently harmful and/or disruptive to the other children or staff, parents will be asked to remove him/her from the programme for a period or may even result in the termination of their enrolment. Mi Casa ASC has the right to suspend or terminate any enrolment immediately without question if any policies are breached. You will compensate us for any damage, loss, costs or expenses we incur that are caused by any child that you register for at Mi Casa ASC. We are not liable for any damage, loss, costs, or expenses you may suffer as a result of using any of our services.

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ABUSE:

Mi Casa ASC have a detailed child protection policy, which includes the reporting of any suspected child abuse to Oranga Tamariki.

 

COMPLAINTS:

Mi Casa ASC has a complaints procedure. If you have any problems, please approach the supervisor. If this is not an option, you are able to contact the Director on (+64) 0220841801 (Jansyl Andrews)

 

I understand that Mi Casa ASC may engage a third party to provide an on-line booking system for your convenience and will make reasonable endeavours to ensure any company it engages with in this regard is reputable. I agree that Mi Casa ASC will not be liable for the failure of any such on-line booking system including but not limited to a lack of availability, loss of data or security breaches.

I understand that I am responsible for providing complete and accurate information and that Mi Casa ASC and its staff cannot be held accountable if any information is incomplete, inaccurate or has not been updated.

 

I give permission, should my child need immediate medical attention, for Mi Casa ASC to ring emergency services for immediate care and I agree to pay or reimburse Mi Casa ASC for any medical fees and medication costs incurred.

 

I give permission for any medicine as notified by myself to be administered to my child.

 

I give permission for my child/ren to be taken on a daily excursion within the area: This will be done by walking school bus, local bus or a  vehicle) to local playgrounds, parks, native bush walks, local dairy etc.

 

We endeavour to provide a safe and nurturing service, which is fun, varied, and inclusive.

 

Please note: by confirming your booking, you agree to Mi Casa ASC Limited Terms and conditions.

 

Have a great day,

 

Jansyl Andrews 

Director Mi Casa ASC Limited

 

Web: www.micasaasc.co.nz 

Bookings: mi-casa.aimyplus.com

Email: micasaasc@gmail.com

WhatsApp: (+64) 0220841801